Frequently Asked Questions

Are the Inflatables clean ?
Yes they are, we always check our inflatables after every hire, & clean if needed. All we ask is that you make sure no one eats on the inflatable, and if you do make a mess on the castles please just wipe it up. We will charge for cleaning costs.
What type of surface do I need?
Grass on a level surface is the safest.
How much space do I need?
2m extra either side of the inflatable & about 2m in front to make it easy to get on & off and 2m behind the inflatable for the blower is recommended.
When will my Inflatable arrive?
Beckenham Bouncers will normally deliver your inflatable between 7am and 10am & collect again from 6pm. If you have booked a hall for your party we can accommodate special delivery times providing it is confirmed at time of booking.
Is the equipment safety tested?
Yes all our inflatables have current safety certificates and the blowers & extension leads are pape tested our extension leads all have RCD plugs fitted.
Are you insured?
Yes. We are fully insured for £2,000,000 Public liability cover and copies of the insurance certificate can be supplied on request. But please bear in mind you are fully liable for the safety of users of our equipment once you have read and signed the terms and conditions of hire.
Why don’t we go through houses?
Inflatables when packed away are often bigger than expected, and so to move them we use large sack trucks unfortunately if it should rain water will get inside the inflatable and this tends to drain out whilst being removed.
Can you get up a flight of steps?
No. Because of the size and weight of the inflatables we can not cope with a flight of step’s, but one or two step’s are achievable.
Do you do outside castle’s all year round?
Yes we do! We will supply inflatables indoor or out any time of the year. Obviously the weather will play a key role in the winter months.
Can all your castle’s go indoor’s?
Theoretically yes. Bearing in mind the size of area required to site each individual inflatable. But the only limitation is the size/ access of the building.
What happens if it rains on the day I’ve booked and my event is outside?
Most of our castles come with a shower cover for use in light rain.We don’t collect payment until we inflate, making the decision on the day if its safe to operate the castle, so you don’t loose out financially.
Do you accept credit card payments or cheques?
We’re sorry but we don’t currently accept credit cards or cheques. We ask that you pay cash on the day. We will issue a receipt for your hire and deposit.
Do you hire inflatables for events such as School fetes, fund raising or corporate events?
Yes we do, we are always happy to supply an ‘inflatable pitch’ to enhance any event.

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